Contact

Stay In Touch

If you prefer to contact us online, please fill out the following form and we will get back to you as soon as possible.

Customer Service

info@ponsfinejewelry.com

(813) 808-1450

Mon-Sun:
8:00 AM – 21:00 PM

Social Media

Got Any Questions?

If you prefer to contact us online, please fill out the following form and we will get back to you as soon as possible.

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Frequently Asked Questions

How can I place an order?

To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method. You can also inquire about our financing options, so you can enjoy your jewelry today and pay later.

How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.

Do you offer international shipping?

No, we do not offer international shipping at the moment. Once this option becomes available, we will inform you through our communication channels. Subscribe or follow us on our social media to receive the notification.

What is your return policy?

Our return policy allows for exchanges or store credit for items returned within the first 5 days from delivery. Please check our Return Policy section for all the details.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.

Can I customize a piece of jewelry?

Yes, we offer customization services. You can request engravings, size adjustments, or even work with us to create a completely custom piece. Contact us for more information.

Is it safe to shop on your website?

Absolutely. Our online store uses the latest encryption technology to ensure that all your transactions are 100% secure. You can shop with complete confidence.

Do you offer discounts or promotions?

Yes, we regularly offer special promotions and discounts. We recommend subscribing to our newsletter or following us on social media to stay updated on our offers.

Where are you located?

Our headquarters are located in the city of Tampa, Florida, USA. However, we currently sell online only. If you have any questions or concerns, you can reach out through our authorized contact methods described on this page. We will be happy to assist you.