Our website address is: https://ponsfinejewelry.com.

LATEST UPDATE: 10-27-2024.

We aim to ship in-stock items within three (3) business days. All packages are shipped fully insured for the total value of the contents and require an adult signature upon delivery. We strongly encourage all customers to inspect their packages upon arrival for any signs of damage or tampering.

Once your package has been shipped, we will send you an email or text message with your order status and a tracking number, allowing you to track your package online with the carrier.

Please note: We do not offer shipping time guarantees as we cannot control carrier
delays.

If your order is a rush order, please email info@ponsfinejewelry.com, and we will do our best to prioritize your order.

Pons Fine Jewelry is not liable for lost shipments when tracking indicates they have been delivered. The claim process for a lost item takes 2 to 6 weeks to complete. Once the claim is approved, we will replace the lost item. We are not responsible for delayed packages due to the customer being unavailable to sign upon arrival or any unforeseen weather or technical issues within the shipping company. If your package is sent back to our shop for any reason, you will be subject to paying for the re-shipment of your order.

We will reimburse or pay for return shipping only in the event that we have erred. For example, if Pons Fine Jewelry were to send you the incorrect jewelry or article.

Shipping paid on Returned Items is non-refundable